About Us

herschelpack.shop provides Canadian shoppers with an online place to browse products, place orders, and request support.

About this online store

We are a U.S.-registered online retailer serving customers in Canada. The storefront offers Canadians product details, an online ordering service, and assistance with purchases.

Ordering and customer assistance

Customers receive purchase and delivery messages through the email or contact details provided when ordering. We offer free standard shipping throughout Canada with no minimum purchase and publish estimated processing and transit times in our Shipping Policy. Support is available for order administration, delivery problems, payment issues, and after-sale requests.

After-sale support

Contact us before sending a return. Approved returns are directed to our designated U.S. returns centre, and the store covers the approved cross-border return costs described in our Returns & Refunds policy. Our U.S. business mailing address is not a return location.

Contact

Email support@herschelpack.shop or call +1 (305) 378-0156. Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time). See Contact Us for the business correspondence address and the correct way to request a return.