Shipping Policy

For herschelpack.shop orders, the following sections describe shipping coverage, estimated timing, and delivery help in Canada.

Where we deliver and shipping fees

We ship to customers in Canada. We charge no standard-shipping fee on deliveries anywhere in Canada, and no minimum spend applies.

Handling time and arrival estimates

Allow 1–2 business days for normal order processing before dispatch. For standard service, the carrier journey generally takes 4–6 business days after dispatch. The complete delivery estimate, including processing and transit, is generally 5–8 business days. Delivery estimates can shift because of non-business days, remote locations, severe weather, seasonal volume, or carrier disruption.

Shipment tracking and exceptions

After shipment, we send available tracking details to your order email. Allow time for the carrier to register the parcel and update its scans. Contact us with the order number when tracking indicates a problem or has not moved; let us know promptly if the package is missing or damaged.

Address corrections

Please notify us as soon as possible about an incorrect address. A correction can be requested before dispatch preparation or carrier transfer, but success is not guaranteed.

Import costs and sales tax

We take responsibility for Canada-bound import duties, taxes, customs processing, and brokerage fees, so no additional import payment should be due on arrival. Any applicable sales taxes or other amounts collected at checkout will be shown before you submit your order.

Returns

For a return or exchange, see our Returns & Refunds policy and wait for authorization and return instructions before shipping an item. The business mailing address is not a return address.

Contact

For shipping help, email support@herschelpack.shop or call +1 (305) 378-0156 with your order number. Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (store local time).