Payment Policy
Payment Policy
For a herschelpack.shop purchase, review the accepted card brands, authorization steps, and refund details below.
Currency and card options
Prices are shown in Canadian dollars (CAD), unless checkout states otherwise. Checkout for this store is configured for Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. The options shown at checkout control for each transaction and can differ based on location, device, purchase, or payment-provider rules.
Payment checks and order status
After checkout submission, the selected provider may run verification and authorization on the payment method. An order acknowledgement or authorization shows receipt of the request, but final acceptance and fulfilment may still be pending. Where fulfilment is blocked by a significant listing mistake, payment issue, suspected fraud, or unavailable stock, we will explain the next step and refund when appropriate.
Protecting payment details and resolving errors
Payment credentials are handled through the checkout and payment services presented by the store. Do not send full card numbers, security codes, or account passwords by email. If payment fails, follow the checkout instructions and contact your payment provider. If you see a duplicate pending authorization, ask your provider about its release timing.
Taxes and cross-border charges
Applicable sales taxes and the order total are shown before you submit your order. For deliveries to Canada, the store covers applicable import duties, import taxes, customs-clearance charges, and brokerage fees. You should not be asked to pay additional import charges when the parcel is delivered.
Refunds
Approved refunds are processed to the original payment method within 10 business days after the approved return is received and inspected. Your bank or card issuer may need an additional 5–10 business days to display the credit. See our Returns & Refunds policy for the complete process.
Need help with a payment?
Contact support@herschelpack.shop or +1 (305) 378-0156 with your order number. Never include full payment credentials in your message.