Privacy Policy

Customers and visitors to herschelpack.shop can use this notice to understand the store’s handling of personal information.

Who we are: We are a U.S.-registered online retailer serving customers in Canada. The notice covers data connected with site visits, checkout activity, and communications with customer service.

Information collected

The details involved can include how to reach and deliver to you, billing and order information, account records, support correspondence, and transaction references. When you browse, technical details such as device and browser data, approximate activity, and cookie signals may be collected. Sensitive card data is entered through the payment service; please do not transmit full card details in an email.

How the store obtains data

You provide data when using the site, placing an order, signing into an account, or asking us for assistance. Browser technologies provide some device and activity data. We can also receive transaction and shipment-status information from the services helping process and support your order.

Uses of personal information

We process data to run the website and fulfil purchases, arrange shipping, respond to customers, administer returns, keep required records, and safeguard the service. Where analytics or marketing tools are enabled, information may also be used to measure site activity or send store updates, subject to available choices and settings.

When information is shared

We limit sharing to operational needs and legal requirements. Store operations can involve Shopify and providers for payment, shipping, customer care, or site measurement and marketing. Information is limited to what each service needs. The store does not sell personal information for money.

Processing across borders

The business is registered in the United States and serves Canadian shoppers; platform and provider systems may handle data in the U.S. or other operating locations. Applicable privacy and access protections can vary by jurisdiction. Service-provider arrangements and protective measures are designed to support the uses explained in this notice. No particular hosting location or certification is represented.

Cookies and browser choices

Some cookies are used to make essential functions work, including security, cart, checkout, and preference settings. If analytics or advertising tools are enabled, those technologies may measure visits or marketing activity. You can manage cookies in your browser and through choices presented by the site; disabling essential cookies may affect store functions.

Storage period and safeguards

We keep personal data while it remains reasonably necessary for transactions, customer support, business records, disputes, or compliance. We apply reasonable organizational and technical protections, while recognizing that no online service can guarantee absolute security.

Privacy choices and requests

Subject to applicable law, you may ask to access, correct, or delete personal information, or raise a privacy concern, by contacting us at support@herschelpack.shop or +1 (305) 378-0156. We may need to verify your identity and may retain information needed for an order, legal obligation, security, or dispute. You may unsubscribe from marketing messages using the instructions in the message; transactional service messages may still be sent.

Children and updates

This store is not intended for children to submit personal information without appropriate adult involvement. A parent or guardian who believes a child has provided information may contact us to request review. We may update this policy as store practices change; the current version will be posted on this page.